Erin Lloyd currently works as the Group Head for Nursing, Quality and Risk for Ramsay Sime Darby Healthcare (RSDH). She has worked for Ramsay Health Care (RHC) since 1996 in various roles including Nurse Unit Manager, Hospital Quality Manager and Medical Services Manager. In 2007, she commenced working for RHC in Indonesia and in July 2013 with the joint venture between Ramsay and Sime Darby, this changed to RSDH.Erin’s keen interest in patient safety/accreditation materialized in 2011 when Bintaro Hospital (Indonesia), became the fourth hospital in Indonesia, to obtain the US Joint Commission International Accreditation. Erin moved to Kuala Lumpur, Malaysia in July 2015 to commence working across both Indonesia and Malaysia, Erin along with her colleagues made a conscious decision in 2016 to commence the journey towards “American Nursing Magnet
Abstract
In an effort to focus on a Culture of Safety and Quality, Ramsay Sime Darby Healthcare (RSDHC) commenced a “Speak Up For Patient Safety” program in January 2019. SUFPS is an innovative and evidence-based programme, based on the Vanderbilt University (USA) program delivered with the assistance of the Cognitive Institute. The program addresses in a positive way any behaviour which undermines a culture of safety through peer-to-peer conversations and equipping staff with assertiveness training. To achieve a successful outcome there was a major focus on informing, educating and engaging key stakeholder groups.
